Book a Free 30-Minute AI Strategy Call

Tag: CIO

  • Why outsourced IT fails (and it’s rarely the vendor’s fault)

    Why outsourced IT fails (and it’s rarely the vendor’s fault)

    , ,

    A few years ago, I walked into an organization where the IT outsourcing relationship was on fire. Tickets were piling up. The staff was frustrated. Leadership was ready to terminate the contract and find a new vendor.So I asked the executive team one question:“Can you show me the governance structure for this relationship?”Silence.No regular business…